This is a translation provided for your convenience. In the event of any discrepancy, the German version shall prevail.
Summary
Contract and intermediary status: Pink Travel AG generally acts as an intermediary for services provided by third parties. For bookings with other tour operators, their terms and conditions apply.
Consultation fee: The consultation fee starts at CHF 80.00 and may increase depending on the effort involved. It is credited if a booking is made.
Payment: The full invoice amount is payable immediately upon receipt of the invoice. For last-minute offers, the full amount is due immediately upon booking.
Cancellations/changes: Depending on the type of booking, cancellation and change fees apply in addition to the fees of the tour operator or service provider.
Liability/insurance: As an intermediary, Pink Travel AG is liable only for the careful performance of its intermediary services. Taking out cancellation and repatriation insurance is recommended.
Complaints: Report any defects on site immediately and obtain written confirmation. After the trip, submit your complaint to Pink Travel without delay.
Place of jurisdiction: Swiss law, place of jurisdiction Basel-Stadt.
1.1 Definitions
Pink Travel AG (hereinafter “Pink Travel”)
Our travel agency, headquartered in Basel-Stadt, Switzerland.
Customer (hereinafter “the Customer”)
The person making the booking and all travel participants for whom that person books services.
Tour operator
A third party offering travel services (package holidays, flights, hotels, etc.) which Pink Travel arranges for the Customer.
Service provider
Companies that provide individual travel services (e.g. airlines, hotels).
Dossier
All documents relating to a booking.
1.2 Scope
These General Terms and Conditions of Business and Travel (GTC) govern the legal relationship between the Customer and Pink Travel. They form an integral part of every contract concluded between Pink Travel and the Customer and apply to all trips arranged and/or organised by Pink Travel.
Where Pink Travel acts as an intermediary and the Customer books services of other tour operators, the terms and conditions of the respective tour operator take precedence. For flight-only bookings, the provisions of the respective airlines apply.
A binding contract is concluded upon receipt of the Customer’s written, telephone, in-person or electronic booking and the subsequent written or verbal confirmation by Pink Travel. This gives rise to rights and obligations for both parties.
If the Customer books for other persons, the Customer is answerable for their contractual obligations. The Customer undertakes to provide correctly all information relevant to carrying out the trip (including names as shown in official identity documents).
We charge a consultation fee for our neutral and professional travel advice. This starts at CHF 80.00 but may be higher depending on the scope and complexity of the enquiry. The exact amount is communicated before the contract is concluded. If a booking is made, this consultation fee is credited against the travel price.
4.1 Payment methods and deadlines
Payment can be made in cash, by invoice, via online banking or by other agreed means of payment (e.g. credit card, TWINT).
The full invoice amount is payable immediately upon receipt of our invoice.
For last-minute offers or special conditions, the amount is payable immediately upon booking.
4.2 Late payment
If payment is not made on time, Pink Travel is entitled to refuse to provide the travel services and to withdraw from the contract. Any costs incurred, including cancellation fees, will be charged to the Customer.
For late payments, Pink Travel charges a reminder fee of CHF 60.00 per reminder. Legal action may be taken after the second reminder.
4.3 Prices and currencies
The travel price is based on the rates applicable at the time. Individual quotes are based on the price stated in the proposal. All prices include statutory VAT. Prices in foreign currencies are converted into Swiss francs at the internal daily exchange rate.
Pink Travel attaches great importance to independent, professional and neutral advice. Processing fees for reservations or changes depend on the effort involved and are communicated to the Customer in advance. The consultation fee (see section 3) is not the same as any processing fee for reservations, but may be credited against it in certain cases.
Pink Travel reserves the right to adjust prices or programmes in exceptional cases. Reasons for this may include:
Fare changes by transport companies (e.g. fuel surcharges)
Increased or newly introduced charges (e.g. airport taxes)
Extraordinary hotel price increases (e.g. as a result of renovations)
Exchange rate changes
Government measures (e.g. an increase in VAT)
Evident printing errors
Any price changes will be communicated to the Customer no later than 3 weeks before departure. In the event of significant programme changes, the Customer will be informed as quickly as possible. If the Customer does not agree, Pink Travel will intervene with the tour operator and endeavour to represent the Customer’s interests. However, the applicable terms and conditions of the tour operator are decisive. Objections must be submitted in writing within 3 working days of receipt of the notification.
Pink Travel recommends taking out cancellation and repatriation insurance as well as comprehensive insurance cover. Under certain conditions (e.g. illness, accident, death, starting a new job or termination by the employer), these policies cover cancellation and return travel costs. The exact terms are enclosed when the insurance is taken out or are available from the insurer. Any refusal by the insurer to cover costs lies outside Pink Travel’s responsibility.
Cancellations or changes must be submitted to Pink Travel in person or in writing.
For package holidays, the cancellation and change conditions of the booked tour operator apply in the first instance. Many special and package offers do not allow changes, so in the event of cancellation the full costs may be incurred.
8.1 Package holidays
In the event of cancellation of package holidays, Pink Travel charges an additional cancellation fee (CHF 100.00 per person, max. CHF 200.00 per dossier) on top of the tour operator’s fees.
8.2 Flights
Airlines charge their own fees for cancellations/changes to flight tickets. In addition, Pink Travel charges:
Cancellation: CHF 100.00 per ticket
Change: CHF 60.00 per ticket plus any fare differences
8.3 Hotels
For hotel cancellations/changes, the fees of the tour operator apply. In addition, Pink Travel charges a processing fee of CHF 60.00 per booking.
8.4 Cancellation by the tour operator
In the event of force majeure (e.g. natural disasters, political unrest, epidemics/pandemics), official orders or unreasonable conditions, the tour operator may cancel at short notice. In this case, the provisions of the respective tour operator apply.
The Customer is personally responsible for complying with all entry and exit requirements and all health, visa and currency regulations. The names in all documents must match the official identity documents. Pink Travel provides information on request to the best of its knowledge but accepts no liability for it.
Changes by the authorities are possible at any time. We recommend that you also obtain information from the competent authorities or embassies.
On request, Pink Travel will assist with obtaining visas. The fees incurred (from CHF 60.00 per visa plus visa costs) will be charged to the Customer. Any liability in the event of refusal of entry is excluded.
9.1 Information on high-risk areas
The Federal Department of Foreign Affairs (FDFA) regularly provides information on potential risks in travel destinations (www.eda.admin.ch). The Customer is requested to obtain the relevant information before booking.
Pink Travel selects tour operators and service providers carefully and performs its intermediary services with due care.
Pink Travel is liable only for damage caused by its own fault in the course of its intermediary services. There is no liability for:
Changes to or cancellations of the programme due to force majeure, strikes, delays of means of transport or official orders
Services and contractual terms of third parties (tour operators, airlines, etc.)
Taking out adequate travel insurance is the responsibility of the Customer.
Pink Travel treats the Customer’s personal data confidentially and exclusively within the framework of the applicable data protection legislation. A separate privacy policy can be viewed on our website or sent on request. Personal data is used exclusively for processing travel bookings and for complying with statutory requirements.
12.1 Procedure on site
If you notice any defects or deviations during the trip, inform the local service provider immediately and request an immediate remedy free of charge. If this is not possible, have this confirmed in writing.
12.2 Procedure after the trip
Submit your complaints to Pink Travel in writing within 4 weeks of your return. Enclose any supporting documents (confirmations obtained on site, photos). Pink Travel will endeavour to obtain a goodwill solution or refund from the tour operator but cannot guarantee this.
Pink Travel aims to respond to complaints within a reasonable period and to keep the Customer informed of the progress of the investigation.
Before taking legal action, it is recommended to contact the Ombudsman for the Swiss Travel Industry, who will seek an amicable solution:
Ombudsman for the Swiss Travel Industry
P.O. Box
4601 Olten
Swiss law applies exclusively. The place of jurisdiction is Basel-Stadt.
Thank you for choosing Pink Travel.
